Customer Master Data Specialist (m/f/d)

Your main responsibility

• Act as the super user for customer master data management in CRM and ERP systems, ensuring data accuracy and integrity
• Document and maintain customer data management processes, workflows, and best practices
• Perform regular audits and validations to detect duplicate, incomplete, or outdated records
• Drive initiatives to improve customer data accuracy and reliability
• Train and support internal teams on data entry best practices and data governance policies
• Manage the import of customer master data from external suppliers
• Drive the validation and enrichment of imported data by sourcing missing or incomplete information through external or internal resources
• Act as the point of contact for customer master data inquiries and issues, providing resolution and guidance
• Provide backup support for CRM super users when needed

Competencies

• Project Management & Execution: Ability to coordinate data-related projects and ensure alignment with business needs
• CRM & ERP Expertise: Strong understanding of customer master data structures, governance, and maintenance in CRM and ERP systems
• User Support & Training: Ability to provide guidance and training to internal teams on data entry best practices and governance policies
• Data Accuracy & Integrity: Experience in maintaining, auditing, and improving customer master and transactional data
• Reporting & Analysis: Ability to generate, interpret, and present data-related reports for stakeholders
• Testing & Change Management: Experience in validating imported data, performing audits, and ensuring system updates align with data quality standards

Experience & education

• 3-5 years of experience working with customer master data in CRM and ERP systems
• Strong background in data management, governance, and quality control
• Experience providing user support and training related to data governance
• Proficiency in generating and analyzing customer and sales data reports
• Experience working with data validation, audits, and enrichment processes
• Knowledge of system integrations and data workflows across CRM and ERP platforms

What we offer

We offer a dynamic work environment that is undergoing significant transformation, moving toward a more agile organization. Our teams collaborate across borders with confidence to bring our sustainability strategy for 2030 to life. We believe that empathy and empowering individuals and teams toward self-organization are key to our success.

• Competitive pay with attractive additional benefits, including holiday and Christmas bonuses
• Long-term and respectful cooperation in a forward-thinking company
• Comprehensive health management programs, including bike leasing, fitness subsidies, and on-site massages
• A canteen offering fresh daily meals, with vegetarian and vegan options, plus free fresh fruit
• Flexible working hours within a 35-hour workweek, with opportunities for remote work
• 30 vacation days, 5 days of educational leave per year, and additional perks like the option for workations
• A thorough onboarding process with personalized development opportunities in a global, long-term oriented company
• Exclusive discounts at our company and with our partner organizations