Senior Data Centre Technician

An Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. 

Role Responsibilities and Requirements:

• Act as data center SME liaison to other technical teams & and non-technical teams (e.g networking, computing, compliance, business operations)
• Understand internal customer problems and provide technical solutions in timely manner.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
• System board level repair and fault diagnosis to SLAs
• Planning & and commissioning new rack positions
• Involvement with the design & and commissioning of new whitespaces
• Structured cabling installation is a significant part of this position.
• Adherence to defined Health and safety processes at all times.
• The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations

Required Data Centre experience:

• Thorough understanding of data center design, including electrical and cooling plant & and operation thereof
• Airflow management (hot aisle, cold aisle, containment etc.)
• Rack, and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber & and copper (e.g looming, term & test)

Required systems & and hardware expertise:

• Systems administration (Linux and/or Windows Servers)
• Hardware repair, diagnosis & break/fix
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Base Operating System Installs and Configuration
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Responsible for creating and implementing system enhancements that will improve the performance and reliability of the system. Manage the load configurations of a central data communication processor and make recommendations for purchase or upgrade of data networks. Coordinate terminal orders and cable installation, network system planning, upgrading, monitoring, testing, and servicing. Approves action requests and specifies purchase requisitions. Negotiates and places orders with common carriers. May play a team leader role for developing System Administrators.

Career Level - IC4