Data Centre Technician

An Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. 

You can execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. 

This position involves working on a 24/7 shift rota system 365 days per year.

Role Responsibilities and Requirements:

• Act as data center SME liaison to other technical teams & and non-technical teams (e.g networking, computing, compliance, business operations)
• Understand internal customer problems and provide technical solutions in timely manner.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
• System board level repair and fault diagnosis to SLAs
• Planning & and commissioning new rack positions
• Involvement with the design & and commissioning of new whitespaces
• Structured cabling installation is a significant part of this position.
• Adherence to always defined Health and safety processes.

   Requirements:

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience is desired but not necessary to apply for the position.
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.
• The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations.
• Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.
• Willing to provide client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
• Highly service-oriented, reliable, responsible, self-motivated

“At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Career Level - IC2