Customer Success Data & Operations Intern

🚀 Join CloudTalk as a Customer Success Data & Operations Intern!

📍Location: Hybrid from our Bratislava Office
💰Compensation: €6 gross/hour (reviewed after 3-month probation)
⏱️Schedule: Flexible working hours
🌎Culture: Global team with colleagues from 20+ countries, modern scale-up vibe

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

Ideal Candidate

We’re looking for an analytically-minded, tech-curious university student to join our Customer Success team as a Customer Success Data & Operations Intern.

You'll work closely with our CSMs to power smarter customer engagement with the help of reporting, automation tools, and data-driven insights. If you're organized, comfortable in spreadsheets, and interested in SaaS and customer success, this is your chance to learn in a high-growth scale-up.

What You’ll Work On

• Help CSMs create bi-weekly and monthly reports on customer billing and call activity.
• Prepare and format custom reports from spreadsheet exports. 
• Generate cumulative billing reports by country and other key client-specific reports using internal tools (HubSpot, Velaris, Zendesk, and ReDash).

• Use ChatGPT and automation tools to streamline manual reporting tasks.

• Assist with updating CRM data in PHAdmin, HubSpot, and Velaris to keep customer records accurate.
• Keep customer data accurate by updating records in PHAdmin, HubSpot, and Velaris

Who We’re Looking For

🔍 Analytical Mindset
✔️ Attention to detail and highly organized in handling reports and customer data.
✔️ Experience with Excel/Google Sheets (basic formulas, pivot tables).
✔️ Strong analytical thinking, with the ability to interpret and manage data.

🚀 Growth-Driven Attitude
✔️ Growth mindset with an eagerness to learn.
✔️ Ability to adapt quickly and collaborate in a fast-paced environment.

🌐 Tech-Savvy & Customer-Oriented

✔️ Interest in SaaS, customer success, or data/ops roles.
✔️ Excellent written and spoken English.
✔️Knowledge of tools like Zendesk, HubSpot, or Velaris is a plus.

🎓 Background

✔️ Enrolled university student in your final years (Business, Analytics, Economics, or related field).

Why You’ll Love Being a CloudTalker

🧠 Real-World Learning: SaaS, customer success operations, and automation
💬 1-on-1 Coaching: Work with our communication coach to grow your soft skills
🧭 Career Path: High performers can transition into permanent roles (Customer Success or beyond!)
💪 Perks: Multisport card, flexible hours, CloudTalk swag, referral bonuses
🌍 Modern Scale-Up Culture: Hybrid setup with an international team

What To Expect From The Hiring Process:

1️⃣ Intro Video – A short 2–3 minute video to help us get to know you beyond your CV
2️⃣ Homework – A practical task to showcase your potential
3️⃣ Interview with the Team – Meet the people you’d be working with and dive into the role
4️⃣ Culture Bar Raiser Call – A conversation focused on adaptability, ownership, and growth mindset
🎯 Offer!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.